Director of Product Management, Observability

Kong powers trillions of API transactions for leading organisations globally. Kong’s products make connecting APIs and microservices easier and faster than ever. 

Kong is a Series D company, backed by some of the world’s most respected VCs, including Index, CRV, and Andreessen Horowitz. 

Why will you enjoy this new opportunity?

Konnect is a SaaS platform that enables developers to manage APIs at scale. It empowers developers to efficiently publish, consume, secure, analyze, and manage APIs and services across modern and legacy applications on any cloud, platform, protocol, or architecture. We are an API & cloud-first company with a hyper-focus on customer experience to enable the next generation of user experience through an API-connected world.

For this role, Kong is pursuing an experienced Director of Product Management to lead our debuggability and observability capabilities to enable our customers to safely operate Kong Gateway at scale and reduce the MTTR of operating their mission-critical applications.

• Craft and execute a product roadmap focused on debuggability and observability of Kong Gateway through the lens of Konnect, our SaaS platform.
• Develop user experiences that provide intuitive access to deep insights and API analytics.
• Partner closely with customers to understand their operational SRE needs and refine product offerings.
• Collaborate with engineering, design, and marketing teams to bring new features to market.
• Establish Kong as a leader in API gateway observability, ensuring our solutions are competitive and innovative.

• 10+ years of software product management experience, preferably with strong background in SaaS and cloud-based products.
• Proven expertise in the fields of debuggability, observability, or similar areas within software development OpenTelemetry.
• Familiarity with leading observability tools such as Datadog, Honeycomb, Prometheus, Grafana, Elasticsearch, Kibana.
• Exceptional communication skills, capable of articulating complex technical concepts to a diverse range of stakeholders.
• Adaptability and agility in a fast-paced and evolving technology landscape, with a keen eye for emerging trends and technologies.

• The hiring manager for this role is Ross Kukulinski, Vice President of Product Management. The Konnect team is made up of individuals with diverse backgrounds who are excited about delivering a new SaaS offering to enable Kong’s customers to operate, scale, and manage APIs in today’s modern application world.
• If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About Kong: 

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 

83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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